Frequently Asked Questions
We thought we’d help write out some common questions that our clients ask the team. Have a scroll through to get your answer and if you don’t manage to find it here then feel free to give us a call.
- What’s the cancellation policy online?
- Why should men have manicures or pedicures?
- Why should I use cuticle oil?
- How is Gel Polish or Shellac polish removed?
- How long does normal polish take to dry?
- Do you use MMA in your acrylic extensions?
- Will Acrylic or Gel Extensions Damage my nails?
- How do I care for my nails after my manicure?
- What are cuticles? And which package will include cuticle work?
- How long does standard polish last for?
- How long does a gel polish/ shellac manicure last for?
- How can I prevent the nail polish from staining my nails?
- What is nail fungus and how can it be prevented?
- What is an overlay?
- What is a French Manicure?
- Can I put acrylics back on immediately after soaking off the old Acrylics?
- What causes your acrylic or gel nails to lift?
- How long does it take for treatment?
- How does the party booking work?
- How often should I get a manicure?
- How should I care for my nails?
- What is a pedicure?
- What is a manicure?
- What if my nails chip within a week?
- How much do you charge for take-off?
- What’s the difference between tips and sculpture?
- What does Express nails and go include?
- Why is SNS good for your nails?
- Why is Trieu Nails priced higher than a normal Nail Salon on the high Street?
- What’s the difference between Acrylic, Gel powder and UV gel nails?
- Can I book in a friend with me?
- What treatment would you recommend for someone who bites their nails?
- How does our loyalty card system work?
- What time is Trieu Nails London open?
- What’s the difference between Gel Nails and Shellac Nails?
- Can men have manicures or pedicures?
What’s the cancellation policy online?
In order to reserve your appointment a 100% deposit is taken upon booking online. If the booking is cancelled within 48 hours your deposit will not be refunded. Rescheduling must be made 24 hours before the scheduled treatment time; any rescheduling within 24 hours will count as a cancellation and are subject to the same cancellation policy (only exception are party bookings where your deposit will be relinquished if the party package is cancelled within a 5 day window of the event booking).
You will not receive a refund for your deposit if you fail to show at your appointment or you are more than 10 minutes late. This policy has been put into place to offer all of our customers a fair and transparent service.
Why should men have manicures or pedicures?
Absolutely! We’re a unisex brand and all treatments are available to you regardless of gender. We’ve noticed that most of our male clients book in for a classical manicure or classical pedicure without paint (which qualifies for a 10% discount).
We often have couples book a pedicure together with a glass prosecco each!
Why should I use cuticle oil?
Cuticle oil is used to moisturize the cuticle, skin and nail area and we at Trieu Nails London love it! It can protect the cuticle and nail against damage and improve the health and appearance of the cuticles and nails.
Nail plates can get very dehydrated easily, but cuticle oil application is such an easy way to avoid this, leaving beautiful nails! Cuticle oil should not be used as a first-line of defence against dryness, but rather to fix extremely dry, cracked nails. It’s usually of natural, rapidly absorbing vegetable oils; cuticle oil can also contains vitamins.Back to Index
How is Gel Polish or Shellac polish removed?
Gel polish is very difficult to remove with standard nail polish remover and if you peel it off it can damage your nails so it is always advisable to book in for professional take off at Trieu Nails London.
This involves gentle hand filing, an acetone soak for a few minutes. Your Trieu Nails Technician will then use tools to remove the last of the polish and neaten up your nails ready to go!
How long does normal polish take to dry?
When you have a classical manicure at Trieu Nails London, your technician will leave your polish to dry for about 5 minutes before applying a quick-dry spray, which accelerates the drying process. They will then check to see if your manicure still needs drying – it is you’ll have to sit back just a little longer to avoid smudges!
In total, around 10-15 minutes after the last topcoat, your manicure should be touch dry and good to go. Just try to avoid knocking it (easily done by rummaging in your bag!) for about an hour until the polish has fully cured through all the coats.
Do you use MMA in your acrylic extensions?
Never! Our Acrylic powders are EMA (Ethyl Methacrylate) and Trieu Nails London is rigorously inspected by the local authority annually to ensure we uphold this.
Salons that offer acrylic extensions at cheap prices are often using MMA (Methyl Methacrylate) which is used in the dental industry. MMA bonds to your nails too harshly, leading to some really bad damage to your natural nail – as a chemical MMA was never designed to come into contact with skin and nails – it is too hard to be used for acrylic extensions and can tear the nail from the nail bed easily!
Will Acrylic or Gel Extensions Damage my nails?
If you have your extensions professionally applied and professionally maintained and removed by qualified nail technicians, there should only be minimal damage to your nail plate. However, constant acrylic application can make your nail plate weak so we advise a small break in between. Beware of nail technicians who leave your nails with white patches, damage and weakness.
It goes without saying that if you pick at your nails or pull them off yourself, the nail will be badly damaged. Professional technicians like those at Trieu Nails London will use the correct, branded, high quality products to apply and remove your nail extensions.
How do I care for my nails after my manicure?
Trieu Nails London advises a number of ways on how to care for your manicured nails.
To keep a manicure lasting to its full potential avoid getting your nails wet for too long (constant soaking in hot baths or not wearing rubber gloves when washing the dishes) and also avoid coming into contact for prolonged periods with chemicals like those in sunscreen, perfumed products and insect repellent.
Get someone else to do the DIY or tough chores that might cause your manicure to lift, and apply cuticle oil morning and night if you can. This will keep your nails super healthy throughout the duration of your manicure and it will help keep the polish intact.
Finally, don’t pick at your manicure under any circumstances. Instead Book in for a Nail repair if one or nails have damaged otherwise treat yourself to another treatment.
What are cuticles? And which package will include cuticle work?
Cuticles are the small overgrowth of dead skin at the bottom of your nail plate. They join the living tissue to your nail, and protect you from any contaminants getting under your skin.
However, overgrown cuticles are no good! Cuticles should be kept pushed back and tidy to keep your nails looking healthy- short, pushed back cuticles also help you get neat, long lasting polish application and help your nails look longer and more elegant. With standard polish, manicures and pedicures, we advise booking a full manicure and pedicure as oppose to our express treatments. With gel polish, the shellac manicure treatment will do the trick!
How long does standard polish last for?
Standard nail polish usually lasts up to 5 days and is a great choice for temporary or short one off occasions. If that’s what you’re looking for then we recommend booking a classical manicure. It does take a fair few minutes to dry fully to avoid smudges on your manicure.
If that’s too short of period for you then we recommend booking a shellac (gel) manicure at Trieu Nails London, which is designed to last up to two weeks!
How long does a gel polish/ shellac manicure last for?
With cuticle work and full nail preparation, a gel or shellac manicure should last about 2 weeks with proper application and aftercare. At Trieu Nails London we offer an express version of a gel manicure, but if you want that complete 2 week guarantee then we advise going for the full gel (shellac) manicure.Back to Index
How can I prevent the nail polish from staining my nails?
Nails often turn yellowish when a strong, pigmented polish is applied. To prevent pigmentation, make sure you put base coat on prior to applying the coloured polish so it acts as a barrier.
Or simply choose for a less potent colour. At Trieu Nails London we have over 100 colours and designs to choose from.
What is nail fungus and how can it be prevented?
If the natural nail is pulling away from the nail bed then it will possible that the nail fungus will show underneath. The right application and maintenance of the nail extension will help prevent a nail fungus, as well as using products such as a nail antiseptic or fungal nail treatment.Back to Index
What is an overlay?
This is when either acrylic or gel is applied over the natural nail without the need of a nail extension.
Ideal for those who want just some slight length and thicker nails
Back to Index
What is a French Manicure?
The standard style of a French manicure is when the fingernails are painted pale pink with a white band at the tip. At Trieu Nails you can choose to have the nail bed clear with any colour tip.Back to Index
Can I put acrylics back on immediately after soaking off the old Acrylics?
Yes, it’s fine to re-apply acrylics straight away as natural nails are made up of keratin (protein) so nails don’t breathe. If you have ripped your acrylics off causing the natural nail to thin however, then you might want to wait to harden the nails back up, as the acrylics will just add more stress on top of damaged nails.
For best results, Trieu Nails London recommends add cuticle oil every night to nourish and promote healthy nail growth.
What causes your acrylic or gel nails to lift?
This can happen for many reasons. Acrylics take 24 – 48 hours to fully cure, and a slight knock during that time can cause the acrylics to lift.
Other reasons for lifting include: diseased nail plate, not maintaining regular infills, nicotine, fruit acids such as lemons, oranges, and other citrus fruits, harsh detergents, using a acetone based nail polish remover, medication, stress, misuse of nails, occupation, picking and biting, excessive use of oils and creams, or even just wearing the nail too long can cause lifting.
How long does it take for treatment?
Different treatments will vary in different times. Please have a look at our scheduling page here for a full list of treatments, prices and duration of the treatment.Back to Index
How does the party booking work?
To organise your party at Trieu Nails London we suggest you send an email to firstname.lastname@example.org listing the date you would like to book your party, the number of participants and every treatment for each individual.
How often should I get a manicure?
Trieu Nails London knows that this depends on your lifestyle and preference. The faster your nails grow and the more abuse they withstand, the more often you’ll need professional maintenance in our nail salon. If you prefer absolutely perfect polish and medium to long nails, you’ll need a professional manicure once a week. If you favour shorter nails for a more active lifestyle, you may need a professional manicure only every two weeks.
On the whole, we’d recommend on average every two weeks – maximum three weeks!
How should I care for my nails?
To get the most out of your manicure we always recommend to wear rubber gloves when doing the dishes and not to use your nails as tools in your everyday life.
We also recommend moisturizing your hands with special focus on your fingernails and cuticle area. Furthermore, we’d advise a healthy diet and food high in vitamin B (Biotin), for example, bananas and strawberries.
Finally, we’d recommend visiting a nail salon near you every 2-3 weeks for good nail maintenance. So book now if it’s coming up to two weeks since your last visit at Trieu Nails London.Back to Index
What is a pedicure?
A pedicure is a cosmetic treatment of the feet and toenails, analogous to a manicure. Pedicures are done for cosmetic, therapeutic purposes. They are popular throughout the world and especially among women but has recently grown in popularity by men. Pedicures include care not only for the toenails; dead skin cells are scrubbed off the bottom of the feet using a rough stone. Your foot will then be treated to granular exfoliation, moisturizing, and a massage.
At Trieu Nails London, we’ve found that a pedicure is commonly booked amongst couples and friends.
What is a manicure?
A Trieu Nails classical manicure consists of a warm hand soak, filing and shaping the free edge of the nails, pushing and clipping (with a cuticle pusher and cuticle nippers) and application of fingernail polish. The more advanced treatments will take longer and vary in treatment methodology and price.Back to Index
What if my nails chip within a week?
We offer a 5 day guarantee of any damage to your treatment that we are fully responsible for. All you have to do is email us on email@example.com for a consultation for our specialist to assess the damage to see if we’re at fault. It’s a hassle free affair!Back to Index
How much do you charge for take-off?
We complete take offs in the safest manner to ensure minimal damage to your nails.
To take off Shellac we charge £10 alone but this is discounted if you combine the take off with another treatment. For example, take off + shellac manicure.
To take off enhancements instead we charge £15 alone but this is also discounted if you combine the take off with another treatment.
What’s the difference between tips and sculpture?
Plastic tips are placed on your natural nails and cut and filed to your desired length and shape before applying acrylic or gel.
Nail Sculptures differ on the other hand. Nail forms are placed at the tip of your nails and product is applied according to the desired length. While the product is drying, the nails will be pinched on the sides to give it more of a natural look. After the product has completely dried the nail form will be removed leaving you with a beautiful and natural nail shape. This system leaves you with a more durable set of nails compared to the tip system. However, this does take slightly longer and costs a few pounds more.Back to Index
What does Express nails and go include?
The Express nails treatment at Trieu Nails London is the perfect treatment on the go. It includes cutting and shaping your natural nails, buffing the nail bed and applying a colour of your choice. It’s ideal for someone who has an extremely busy schedule on the day with no time for a full manicure which includes a soak and removal of the cuticle or full pedicure which includes a foot wash, exfoliation, hard skin removal and a massage!Back to Index
Why is SNS good for your nails?
SNS nail treatment is a treatment quite rare in London! It’s the only nail product that has a Vitamin E and Calcium built into the product. The Calcium penetrates the nail bed and the Vitamin E strengthens your natural nails whilst leaving a long lasting effect.
Why is Trieu Nails priced higher than a normal Nail Salon on the high Street?
Trieu Nails prides itself on a number of qualities that surpasses its competitors and we believe the prices fairly reflect the value we add from booking availability before the treatment, the instore treatment itself and the aftercare when you leave the salon.
Trieu Nails London offers a state of the art online booking platform that clearly shows nail treatment outcome, description, price and time. The simple interface is coupled with a fraud prevention server ensuring complete customer safety when making payment online. It offers a secure online checkout and an up to date live booking system ensuring you’re not waiting around because of the industry walk-in tradition as we know our clients are busy people.
Secondly, Trieu Nails London only hires nails technicians that are the best in the business in what they do. Our salon offers a wide range of nail treatment from the basic manicures, wet pedicures, Shellac/ Gel nails, UV gel nails, SNS nails, Acrylic extensions and amazing nail art. Not to mention over 100 colours to choose from. We challenge you to find another like us in treatment diversity and colour! We therefore have only the best specialists who are rewarded to offer this complete kind of service.
Thirdly, our availability is at your complete convenience. For too long, you’ve had to finish work at 5pm or 5.30pm to then rush to a salon that has no online booking system (or even if that had a booking system) that closes at 7pm. That’s you fighting every other person for 1.5 hour availability. Don’t worry, Trieu Nails London is here! Open 7 days a week and weekdays till 10pm and on major holidays? – That’s unheard of for any nail salon (even the big players in the industry) BUT we know it helps our clients and have therefore decided to be bold and meet your needs.
Furthermore, our in house experience is second to none. Our salon is full of character and the layout steps away from the status quo – you’d be intrigued on your visit for sure. Our clients are consulted, advised and pampered with tranquil music, beverages (complimentary hot drinks) from our bar and a nail technician with the highest etiquette of customer service. Its common when a nail salon excels in technical skill they lack in customer service and vice versa.
Trieu Nails London doesn’t compromise and do half measures. We’ve tackled the nail industry head on to offer both amazing technical skills and great customer service!
Lastly, we offer a 5 day guarantee of any damage to your treatment that we are responsible for. All you have to do is email us for a consultation for our specialist to assess the damage. If it’s our responsibility it’s a hassle free affair!
Couple all the above and you may begin to understand the value Trieu Nails offers and we’re pretty sure you’ll find that there is nothing out there like it. The only way you can really experience this is to actually book in here
Yes. However, our system only allows one booking at a time. Most of our treatments have a drop down add on list so you can click on a specific treatment and have a drop down list to choose from. Where there isn’t a drop then, then take note of the time and duration of your first treatment, checkout your booking and click schedule another appointment. Make sure it follows after your first treatment you booked.
If it’s all a bit too confusing, you can call us on 0208 981 8161 and we’ll help you book in your desired treatment.
What’s the difference between Acrylic, Gel powder and UV gel nails?
For Acrylic nails the strong resin made of a powder and a liquid mixed together. It’s very hard wearing and we recommend it to people that bite their nails or use their hands a lot.
For Gel Powder Nails the resin is a lot like acrylic and the composition is very similar. However, the finish is more clear compared to acrylic nails and its slight better quality. We’d recommend this to anyone going for a pale/nude colour on their manicured nails.
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UV Gel nails on the other hand is a hard gel that will allow you to make your nails longer without damaging your nail bed too much. It’s more flexible than acrylic and gel powder and not as hard wearing but it feels lighter on your hands. This needs to be cured by UV light, hence the name.
Can I book in a friend with me?
Definitely! – If a booking slot is available. You just need to go on our website www.trieunails.com to find all the available slots for the day. Every treatment needs to be booked separately so make sure to select the same time with different technicians.
You can make the booking online here but if you’re still unsure then in such a scenario it might be better to call the salon on 0208 981 8161.Back to Index
What treatment would you recommend for someone who bites their nails?
For those who bite their nails we strongly recommend to have a full set of acrylic done.
Acrylic is a very strong product that will prevent you from biting through your set of nails allowing your natural nail plate to grow. It is also quite hard wearing for everyday life.
You can also opt for Shellac/gel nails. Gel polish lasts longer than regular varnish and will keep your hands looking fabulous which will discourage you from biting and ruining those pretty nails.
How does our loyalty card system work?
Our nail technicians will offer you a loyalty card or you can ask for one in store. Every time you visit us and spend a minimum of £30 you’ll get a stamp. Once you collected 8 stamps you qualify for £30 off your next treatment.
Remember always bring in your loyalty card as we do not back date the stamps and to redeem your reward!
So book yourself in for shellac Manicure or acrylic extensions in the best nail salon in london and start collecting those stamps to get your reward.
What time is Trieu Nails London open?
We are open Monday-Friday 1pm-10pm and Saturday-Sunday 12pm-7pm. We’re the only nail bar open 7 days a week and till 10pm. No one can match us when comes to opening convenience around your standard working day. So go ahead and book a manicure at a day and time that suits you at Trieu Nails London.Back to Index
What’s the difference between Gel Nails and Shellac Nails?
A gel manicure and a Shellac manicure are essentially the same thing: long-lasting polishes cured under UV lamps. The difference is that “gel nails” or “gel manicure” is the generic term for any nails done under a UV lamp which includes shellac, whilst Shellac itself a brand of gel polish by the company Creative Nail Design (CND). It’s comparable to “Henry Hoover” which was so popular that people often call a vacuum cleaner a “Hoover”.Back to Index
Can men have manicures or pedicures?
Absolutely. We’re a unisex brand and all treatments are available to you regardless of gender. We’ve noticed that most of our male clients book in for a classical manicure or classical pedicure without paint (which qualifies for a 10% discount).
We always have couples book a pedicure together with a glass prosecco each!