FAQs
Find the answers to your questions about everything from booking to buffing.
Here we’ve put together some of the most common questions we get asked and their answers.
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If we don’t have the answer to your question, please get in touch and we’ll be happy to help.
You can also get in touch to find outmore about our in-office manicure services and arrange a trial for your team.
Work with us!
General
Yes. However, our system only allows one booking at a time. Most of our treatments have a drop down add on list so you can click on a specific treatment and have a drop down list to choose from. Where there isn’t a drop then, then take note of the time and duration of your first treatment, checkout your booking and click schedule another appointment. Make sure it follows after your first treatment you booked.
If it’s all a bit too confusing, you can call us on 0208 981 8161 and we’ll help you book in your desired nail treatment.
In order to reserve your appointment a 100% deposit is taken upon booking online. If the booking is cancelled within 48 hours your deposit will not be refunded. Rescheduling must be made 24 hours before the scheduled treatment time; any rescheduling within 24 hours will count as a cancellation and are subject to the same cancellation policy (only exception are party bookings where your deposit will be relinquished if the party package is cancelled within a 5 day window of the event booking).
You will not receive a refund for your deposit if you fail to show at your appointment or you are more than 10 minutes late. This policy has been put into place to offer all of our customers a fair and transparent service.
Cuticle oil is used to moisturize the cuticle, skin and nail area and we at Trieu Nails London love it! It can protect the cuticle and nail against damage and improve the health and appearance of the cuticles and nails.
Nail plates can get very dehydrated easily, but cuticle oil application is such an easy way to avoid this, leaving beautiful nails! Cuticle oil should not be used as a first-line of defence against dryness, but rather to fix extremely dry, cracked nails. It’s usually of natural, rapidly absorbing vegetable oils; cuticle oil can also contains vitamins.
Manicures
Yes. However, our system only allows one booking at a time. Most of our treatments have a drop down add on list so you can click on a specific treatment and have a drop down list to choose from. Where there isn’t a drop then, then take note of the time and duration of your first treatment, checkout your booking and click schedule another appointment. Make sure it follows after your first treatment you booked.
If it’s all a bit too confusing, you can call us on 0208 981 8161 and we’ll help you book in your desired nail treatment.
In order to reserve your appointment a 100% deposit is taken upon booking online. If the booking is cancelled within 48 hours your deposit will not be refunded. Rescheduling must be made 24 hours before the scheduled treatment time; any rescheduling within 24 hours will count as a cancellation and are subject to the same cancellation policy (only exception are party bookings where your deposit will be relinquished if the party package is cancelled within a 5 day window of the event booking).
You will not receive a refund for your deposit if you fail to show at your appointment or you are more than 10 minutes late. This policy has been put into place to offer all of our customers a fair and transparent service.
Cuticle oil is used to moisturize the cuticle, skin and nail area and we at Trieu Nails London love it! It can protect the cuticle and nail against damage and improve the health and appearance of the cuticles and nails.
Nail plates can get very dehydrated easily, but cuticle oil application is such an easy way to avoid this, leaving beautiful nails! Cuticle oil should not be used as a first-line of defence against dryness, but rather to fix extremely dry, cracked nails. It’s usually of natural, rapidly absorbing vegetable oils; cuticle oil can also contains vitamins.