Privacy Policy – Trieu Nails London

1. Who we are

Trieu Nails London (“we”, “us”, “our”) is an award-winning nail salon based in Bethnal Green, London. Our website is https://trieunails.com.

If you have any questions about this policy or your data, email us at hello@trieunails.com or write to our registered address: Trieu Nails London, 105 Roman Road, E2 0SB.

2. The information we collect

We collect and process information that you give us directly (for example when you book an appointment, message us on social media, or sign up to emails) and information gathered automatically when you use our site. This can include:

Your name, email address, phone number and details of the treatment you booked.
Payment details processed through third-party providers such as Stripe or PayPal (we don’t store full card numbers).
Usage data like the pages you visit, your device/browser type, IP address and clicks.
Social handles and messages if you contact us via Instagram, TikTok or Facebook.
Your marketing preferences (whether you opted in or out).
Optional health or nail-condition notes that you share so we can treat you safely.

We don’t knowingly collect data from children under 16 without parental consent.

3. Why we use your data (and our legal bases)

Book, manage and communicate about your appointments (contract).
Take payments, issue refunds and meet our accounting obligations (contract / legal obligation).
Email or text you about changes to services or policies (legitimate interests / legal obligation).
Send marketing messages and run ads, but only when you’ve consented or where soft opt-in applies (consent / legitimate interests).
Improve our website and services using analytics and testing (legitimate interests).
Comply with legal, tax and insurance requirements (legal obligation / legitimate interests).

4. Cookies and tracking

Cookies help our site remember your preferences, run analytics and deliver relevant ads. Essential cookies run regardless; analytics/marketing cookies only run if you consent.

Typical tools we use include Google Analytics 4, Meta Pixel and Ahrefs Analytics. You can control cookies via our banner (if present) or through your browser settings. Blocking some cookies may impact site functionality.

5. Who we share your data with

We only share what’s necessary with trusted service providers (“processors”), for example:

Booking software (e.g. Acuity)
Payment processors (Stripe, PayPal)
Hosting, CDN and security (SiteGround, Cloudflare)
Analytics and advertising platforms (Google, Meta, Ahrefs)
Email/SMS services (Gmail)

Each provider has a data processing agreement with us and uses your data only on our instructions.

6. International transfers

Some partners store or process data outside the UK/EU (often in the USA). We rely on Standard Contractual Clauses (SCCs), UK addendums or equivalent safeguards to keep your data protected.

7. How long we keep your data

Booking and transaction records are typically kept for up to six years for legal/accounting reasons.
Marketing data is retained until you unsubscribe, plus a short period to ensure we honour that choice.
Analytics data is generally deleted or anonymised after around 26 months (adjust in GA settings).
Health/allergy notes are retained while you’re an active client and for a short period after, then deleted.

When data is no longer needed, we delete or anonymise it.

8. Your rights

Under UK GDPR/GDPR you can:

Access the personal data we hold about you.
Ask us to correct inaccurate information.
Ask us to delete your data (“right to be forgotten”).
Restrict or object to certain processing.
Request a copy of your data in a portable format.
Withdraw consent at any time (for example, unsubscribe from marketing).

To exercise any right, email hello@trieunails.com. You can also lodge a complaint with the ICO (https://ico.org.uk) if you’re not satisfied.

9. Security

We use HTTPS encryption, firewalls/CDN protection and keep software up to date. Staff access is limited by role. No system is 100% secure, but we take reasonable steps to protect your data.

10. Changes to this policy

We might update this policy from time to time. We’ll change the “Last updated” date and, if the changes are significant, we’ll let you know via email or a site notice.

11. Contact us

Questions, requests or complaints?
Email: hello@trieunails.com
Postal address: Trieu Nails London, 105 Roman Road, E2 0SB

12. Cancellation & Rescheduling Policy

12.1 Cancellations

More than 48 hours’ notice: no charge.
Within 48 hours: 100% of the service fee will be charged.
No-shows (no notice): 100% of the service fee will be charged.

12.2 Rescheduling

Up to 24 hours before your appointment: reschedule free of charge.
Less than 24 hours’ notice: treated as a late cancellation (100% fee).

12.3 Deposits

Some services require a deposit to secure your booking.
Deposits are non-refundable for cancellations or reschedules made within 24 hours of the appointment.
If you attend, the deposit is deducted from your final bill.

12.4 Late Arrivals

Please arrive on time. If you are more than 10 minutes late, we may need to shorten your treatment or mark the appointment as cancelled/no-show (charge 100% of the service fee).